Returns

UK RETURNS

Please click here for our returns portal:

    1. Enter the numbers from your order number only.
    2. Select the item(s) you're returning and tell us why.
    3. Print the returns form, cut where indicated, and place the returns slip inside your parcel.
    4. Attach the address label to the outside of your parcel.
    5. Send your parcel using a tracked postal service. We recommend Royal Mail or DHL.
    If you don't have access to a printer, please handwrite the required information, including your RMA number, which will be displayed when you complete your return request.

    Please do not use Evri or Yodel due to ongoing delivery issues.

    Please keep your proof of postage until your return has been processed, as we cannot be responsible for parcels that do not arrive with us.
    We do not offer free UK returns. If you need help with sizing before placing an order, our Customer Service team is available via live chat and email to help you make the right choice.

    REST OF WORLD

    Rest of World (excluding USA) please click here to use our returns portal:
    USA please click here to use our returns portal:
    1. Enter your order number (e.g. INV123456 or US123456) and the email address used when placing your order.
    2. Select the item(s) you're returning and the reason for your return.
    3. Accept our Returns Terms & Conditions.
    4. Generate your prepaid returns label and send your parcel.
    Refunds
    The cost of the prepaid return label will be deducted from your refund. By generating and using the label, you agree to this deduction.

    Exchanges
    If you choose an exchange, you will not be charged for the prepaid return label.
    Canadian customers will receive a refund of any taxes and duties paid on returned orders.


    EXCHANGES & REFUNDS

    You have 14 days from the date your order is delivered to start your return.
    Returned items must be:
    • Unused and in a fully resalable condition.
    • Have all original tags attached.
    • Be returned in the original packaging where possible.
    We reserve the right to refuse returns that are not in a resalable condition. This does not affect your statutory rights for faulty items.

    For hygiene reasons, underwear, swimwear and socks cannot be returned.

    If you're unsure about sizing before ordering, please contact our Customer Service team for advice.


    RETURNS PROCESSING TIMES

    Once your return has been delivered to our warehouse, please allow 5–7 working days for it to be received, checked and uploaded to our system.
    Once your return has been processed, you'll receive a confirmation email.
    From the date your return is processed:
    • Exchanges are dispatched within 48 hours.
    • Refunds are completed within 10–14 days, although they are often processed sooner. Once your refund has been issued, it may take up to 5 working daysto appear in your account, depending on your bank.
    Please note that delivery to our warehouse does not mean your return has been processed. The 5–7 working day handling period begins once your parcel has been delivered to us.

    Non-Resalable Returns
    Items returned in a condition that prevents them from being resold (including items requiring cleaning) may result in one of the following:
    • The item being returned to you.
    • A cleaning charge of £25 per item (depending on the condition).
    If this applies, we'll contact you to discuss the next steps.

    Overseas Returns
    Customers returning items from outside the UK are responsible for the cost of return shipping where applicable, particularly if items are unsuitable for resale due to signs of wear, damage or being returned in an unclean condition.


    FAULTY ITEMS

    &SONS Trading Co. Ltd strives to produce high-quality garments that meet our customers' expectations. However, in the rare event that you receive a faulty product, we have the following terms and conditions:
    • If you receive a product that is damaged or faulty, please contact our customer service team within 30 days of receiving the item to report the issue.
    • We will require photographic evidence of the fault before we can process your request.
    • If a fault develops after 30 days and within 6 months, you must email us to prove that the fault is a manufacturer's fault.
    • We do not accept returns for items that have been altered or customised in any way, or items that have been damaged due to improper care or use.
    • If we determine that the product is faulty or damaged due to a manufacturing defect, we will cover the cost of shipping for the return and offer either an exchange or a full refund.
    • We will provide a full refund or exchange if the item is confirmed as faulty or damaged upon receipt and inspection by our team.
    • If the fault is not confirmed, we may refuse the refund or exchange and may ask for additional information or evidence to support your claim.
    &SONS Trading Co. Ltd reserves the right to amend these terms and conditions at any time, without prior notice.
    Our faulty product return policy does not affect your statutory rights.

    CONTACT US
    If you would like to contact the team at &SONS, you can email us using our live chat service or email us at customer@andsons.co.uk