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Please click here for our returns portal:
1 - Enter only the numbers from your order number.
2 - Tell us what you're sending back, and what you would like.
3 - Print out the form, cut where shown and put the returns slip inside your parcel.
4 - Attach the address label to the front of your parcel.
5 - Please take the return to a trusted carrier; we recommend a tracking service for peace of mind!

If you do not have access to a printer, please handwrite the information, including the RMA number which is shown on the form. Tracked can be provided using Royal Mail, Yodel or DHL for example. 
Due to ongoing issues please do not use Evri!

Regrettably, we do not provide complimentary returns for items used in exchanges or refunds.Nonetheless, our customer service team is available via live chat and email 24 hours a day, seven days a week. They are here to assist with any sizing queries, provide advice, or address any other concerns about our products. We believe this minimises the necessity for returns.


Please click here to use our returns portal.
1 - Enter the order number (for example INV123456 or US12345) and the email address used at checkout.
2 - Tell us what you're sending back, and why.
3 - Agree to our Returns Terms & Conditions.
4 - Create the returns label ready for dispatch.

Please note that you won't be charged separately for the prepaid return postage; instead, it will be deducted from your refund. By using this returns waybill, you agree to the deduction of the return postage cost from your refund. Additionally, by selecting this method, you agree to return the package using the prepaid return label, understand that generating the returns label will incur these costs, and consent to the deduction of the return costs from your refund.

We accept returns only in cases where the item is damaged or faulty. If you are not satisfied with your purchase for any reason other than damage or a defect, we cannot accommodate returns. Please see our policy here

You have 14 days to start your return from the date your order was delivered. We do not offer free returns, so be sure to obtain proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.Items being returned must be returned in a fully resalable condition, which means being unused, with all tags attached, and if possible, in the original packaging.

&SONS reserves the right to refuse an exchange or refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. For hygiene reasons, underwear, swimwear and socks cannot be returned. Please use our live chat for advice on sizing.

Any SALVAGE STOCK, FAULTY STOCK or SECONDS STOCK, are non-returnable. They are sold as seen. Before purchasing, please talk with our customer service team about any questions you may have.

How long will my return take to process? 
Once the return arrives with us, the process of the return may take up to 14 working days. But typically, between 5-7 days. Refunds may take another 5 working days to appear in your account, depending on who you bank with. All exchanges will be sent out within 3 working days once processed. Customers returning orders are responsible for all costs associated with returning their order.

Please note, once your return is delivered to the warehouse, you’ll get a confirmation email within 5 days. It is at this point where we will process your return.

&SONS Trading Co. Ltd strives to produce high-quality garments that meet our customers' expectations. However, in the rare event that you receive a faulty product, we have the following terms and conditions.
  • If you receive a product that is damaged or faulty, please contact our customer service team within 30 days of receiving the item to report the issue.
  • We will require photographic evidence of the fault before we can process your request.
  • If a fault develops after 30 days and within 6 months, you must email us to prove that the fault is a manufacturer's fault.
  • We do not accept returns for items that have been altered or customised in any way, or items that have been damaged due to improper care or use.
  • If we determine that the product is faulty or damaged due to a manufacturing defect, we will cover the cost of shipping for the return and exchange or refund.
  • We will provide a full refund or exchange if the item is confirmed as faulty or damaged upon receipt and inspection by our team.
  • If the fault is not confirmed, we may refuse the refund or exchange and may ask for additional information or evidence to support your claim.
  • &SONS Trading Co. Ltd reserves the right to amend these terms and conditions at any time, without prior notice.
Our faulty product return policy does not affect your statutory rights.

If you would like to contact the team at &SONS, you can email us using our live chat service or email us at 



Company Information

&SONS Trading Company Limited | Registered No. 09988464